Apple IPHONE/IPAD IOS 6.1 crashes Exchange 2010 Server

by butsch 12. February 2013 17:18

If the user does an update to IOS Version 6.1 the Exchange Server may generate a large amount of transactions Logs which

May finally crash the server because of no more space. Currently the only way is to block Activesync on Exchange 2010 account.

This does not crash Exchange 2007 and if you have Circular Logging enabled.

http://support.microsoft.com/kb/2814847/en-us

 

http://www.zdnet.de/88143124/ios-6-1-verursacht-probleme-fur-exchange-server/ (Deutsch)

http://www.zdnet.com/ios-6-1-banned-from-corporate-servers-due-to-exchange-snafu-7000011064/ (Englisch)

Exchange 2007/2010 Powershell to get a list of all IPHONE Version and username:

 

Powershell Shows all DeviceIOS Versions and the Username:

Get-Mailbox -ResultSize:Unlimited | ForEach {Get-ActiveSyncDeviceStatistics -Mailbox:$_.Identity} | Where {$_.LastSuccessSync -gt '9/10/2012'} | Select-Object DeviceOS,Identity

Get-Mailbox -ResultSize:Unlimited | ForEach {Get-ActiveSyncDeviceStatistics -Mailbox:$_.Identity} | Where {$_.LastSuccessSync -gt '9/10/2012'} | Select-Object DeviceOS, deviceuseragent, Identity

 

To work around this issue, do not process Calendar items such as meeting requests on iOS 6.1 devices. Also, immediately restart the iOS 6.1 device.

If the problem continues, use one of the following methods to work around the issue.

Method 1: Remove and re-create the device partnership

To do this, follow these steps:

  1. On the iOS 6 device, instruct the user to remove the Exchange account.
  2. On a system that is running the Exchange Management Shell, the Exchange Server administrator can run the Remove-ActiveSyncDevice cmdlet to remove the device on the server-side. See the Remove-ActiveSyncDevice

    (http://technet.microsoft.com/en-us/library/bb125032(v=exchg.141).aspx)

    topic in Microsoft TechNet online.

  3. Wait 30 minutes, and then instruct the user to add the Exchange account to the device. Advise users not to process Calendar items on the device.

Method 2: Create a custom throttling policy for iOS 6.1 users

To do this, follow these steps:

  • The Exchange Server administrator can use Log Parser Studio to identify iOS 6.1 users in the organization. For more information, see the Log Parser Studio details in the "More Information section.
  • Create a custom throttling policy to apply to the iOS 6.1 users. For more information about how to create and apply a custom throttling policy, see the New-ThrottlingPolicy

    (http://technet.microsoft.com/en-us/library/dd351045(v=exchg.141).aspx)

    topic in TechNet online. 

    Apply the following values by using a range of 10 to 30, based on organizational needs and testing:

    • EASPercentTimeInCAS
    • EASPercentTimeInMailboxRPC
    • EASPercentTimeInAD
  • Apply this throttling policy to the iOS 6.1 users who were identified in step 1. Use the Set-ThrottlingPolicyAssociation

    (http://technet.microsoft.com/en-us/library/ff459231(v=exchg.141).aspx)

    topic from TechNet online.

  • Notify users that they may receive the "Cannot Get Mail error that is noted in the "Symptoms" section if they try to act on Calendar items.

    Note The throttling policy will reduce the effect of the issue on server resources. However, users who receive the error should immediately restart their devices and stop additional processing of Calendar items.

Method 3: Block iOS 6.1 users

You can block iOS 6.1 users by using the Exchange Server 2010 Allow/Block/Quarantine feature. For more information about this feature, see the following Exchange Team Blog post: 

Controlling Exchange ActiveSync device access using the Allow/Block/Quarantine list

(http://blogs.technet.com/b/exchange/archive/2010/11/15/3411539.aspx)

 

 

 

List of IOS Devices:

iPhone User-Agent Strings

User-Agent String

Apple Product

iOS Version

Build

Introduced

Apple-iPhone/501.347

iPhone original/3G, iOS 2

2.0

5A347

Jul 11, 2008

Apple-iPhone/502.108

iPhone original/3G, iOS 2.0.1

2.0.1

5B108

Aug 4, 2008

Apple-iPhone/503.001

iPhone original/3G, iOS 2.0.2

2.0.2

5C1

Aug 18, 2008

Apple-iPhone/506.136

iPhone original/3G, iOS 2.1

2.1

5F136

Sep 12, 2008

Apple-iPhone/505.138

iPhone original/3G, iOS 2.1.1

2.1.1

5F138

Sep 9, 2008

Apple-iPhone/507.077

iPhone original/3G, iOS 2.2

2.2

5G77

Nov 21, 2008

Apple-iPhone/508.11

iPhone original/3G, iOS 2.2.1

2.2.1

5H11

Jan 27, 2009

Apple-iPhone/701.341

iPhone original/3G/3GS, iOS 3

3.0

7A341

Jun 17, 2009

Apple-iPhone/701.400

iPhone original/3G/3GS, iOS 3.0.1

3.0.1

7A400

Jul 31, 2009

Apple-iPhone/703.144

iPhone, iPhone 3G, iPhone 3GS, iOS 3.1

3.1

7C144

Sep 9, 2009

Apple-iPhone/704.011

iPhone original/3G/3GS, iOS 3.1.2

3.1.2

7D11

Oct 8, 2009

Apple-iPhone/705.018

iPhone original/3G/3GS, iOS 3.1.3

3.1.3

7E18

Feb 2, 2010

Apple-iPhone1C2/801.293

iPhone 3G, iOS 4

4.0

8A293

Jun 21, 2010

Apple-iPhone2C1/801.293

iPhone 3GS, iOS 4

4.0

8A293

Jun 21, 2010

Apple-iPhone3C1/801.293

iPhone 4, iOS 4

4.0

8A293

Jun 21, 2010

Apple-iPhone1C2/801.306

iPhone 3G, iOS 4.0.1

4.0.1

8A306

Jul 15, 2010

Apple-iPhone2C1/801.306

iPhone 3GS, iOS 4.0.1

4.0.1

8A306

Jul 15, 2010

Apple-iPhone3C1/801.306

iPhone 4, iOS 4.0.1

4.0.1

8A306

Jul 15, 2010

Apple-iPhone1C2/801.400

iPhone 3G, iOS 4.0.2

4.0.2

8A400

Aug 11, 2010

Apple-iPhone2C1/801.400

iPhone 3GS, iOS 4.0.2

4.0.2

8A400

Aug 11, 2010

Apple-iPhone3C1/801.400

iPhone 4, iOS 4.0.2

4.0.2

8A400

Aug 11, 2010

Apple-iPhone1C2/802.117

iPhone 3G, iOS 4.1

4.1

8B117

Sep 8, 2010

Apple-iPhone2C1/802.117

iPhone 3GS, iOS 4.1

4.1

8B117

Sep 8, 2010

Apple-iPhone3C1/802.117

iPhone 4, iOS 4.1

4.1

8B117

Sep 8, 2010

Apple-iPhone1C2/803.148

iPhone 3G, iOS 4.2.1

4.2.1

8C148

Nov 22, 2010

Apple-iPhone3C1/803.148

iPhone 4, iOS 4.2.1

4.2.1

8C148

Nov 22, 2010

Apple-iPhone2C1/803.14800001

iPhone 3GS, iOS 4.2.1

4.2.1

8C148a

Nov 22, 2010

Apple-iPhone3C3/805.128

iPhone 4 CDMA, iOS 4.2.5

4.2.5

8E128

Feb 7, 2011

Apple-iPhone3C3/805.200

iPhone 4 CDMA, iOS 4.2.6

4.2.6

8E200

Feb 10, 2011

Apple-iPhone3C3/805.303

iPhone 4 CDMA, iOS 4.2.7

4.2.7

8E303

Apr 14, 2011

Apple-iPhone3C3/805.401

iPhone 4 CDMA, iOS 4.2.8

4.2.8

8E401

May 4, 2011

Apple-iPhone3C3/805.501

iPhone 4 CDMA, iOS 4.2.9

4.2.9

8E501

Jul 15, 2011

Apple-iPhone3C3/805.600

iPhone 4 CDMA, iOS 4.2.10

4.2.10

8E600

Jul 25, 2011

Apple-iPhone2C1/807.4

iPhone 3GS

4.3.1

8G4

Mar 25, 2011

Apple-iPhone3C1/807.4

iPhone 4 GSM

4.3.1

8G4

Mar 25, 2011

Apple-iPhone2C1/808.7

iPhone 3GS

4.3.2

8H7

Apr 14, 2011

Apple-iPhone3C1/808.7

iPhone 4 GSM

4.3.2

8H7

Apr 14, 2011

Apple-iPhone2C1/810.2

iPhone 3GS

4.3.3

8J2

May 4, 2011

Apple-iPhone3C1/810.2

iPhone 4 GSM

4.3.3

8J2

May 4, 2011

Apple-iPhone2C1/811.2

iPhone 3GS

4.3.4

8K2

Jul 15, 2011

Apple-iPhone3C1/811.2

iPhone 4 GSM

4.3.4

8K2

Jul 15, 2011

Apple-iPhone2C1/812.1

iPhone 3GS

4.3.5

8L1

Jul 25, 2011

Apple-iPhone3C1/812.1

iPhone 4 GSM

4.3.5

8L1

Jul 25, 2011

Apple-iPhone2C1/901.334

iPhone 3GS

5.0

9A334

Oct 12, 2011

Apple-iPhone3C1/901.334

iPhone 4 GSM

5.0

9A334

Oct 12, 2011

Apple-iPhone3C3/901.334

iPhone 4 CDMA

5.0

9A334

Oct 12, 2011

Apple-iPhone4C1/901.334

iPhone 4S

5.0

9A334

Oct 12, 2011

Apple-iPhone2C1/901.405

iPhone 3GS

5.0.1

9A405

Nov 10, 2011

Apple-iPhone3C1/901.405

iPhone 4 GSM

5.0.1

9A405

Nov 10, 2011

Apple-iPhone3C3/901.405

iPhone 4 CDMA

5.0.1

9A405

Nov 10, 2011

Apple-iPhone4C1/901.405

iPhone 4S

5.0.1

9A405

Nov 10, 2011

Apple-iPhone4C1/901.406

iPhone 4S

5.0.1

9A406

Dec 12, 2011

Apple-iPhone2C1/902.176

iPhone 3GS

5.1

9B176

Mar 7, 2012

Apple-iPhone3C1/902.176

iPhone 4 GSM

5.1

9B176

Mar 7, 2012

Apple-iPhone3C3/902.176

iPhone 4 CDMA

5.1

9B176

Mar 7, 2012

Apple-iPhone4C1/902.179

iPhone 4S

5.1

9B179

Mar 7, 2012

Apple-iPhone2C1/902.206

iPhone 3GS

5.1.1

9B206

May 7, 2012

Apple-iPhone3C1/902.206

iPhone 4 GSM

5.1.1

9B206

May 7, 2012

Apple-iPhone3C3/902.206

iPhone 4 CDMA

5.1.1

9B206

May 7, 2012

Apple-iPhone4C1/902.206

iPhone 4S

5.1.1

9B206

May 7, 2012

Apple-iPhone2C1/1001.403

iPhone 3GS

6.0

10A403

Sept 19, 2012

Apple-iPhone3C1/1001.403

iPhone 4 GSM

6.0

10A403

Sept 19, 2012

Apple-iPhone3C3/1001.403

iPhone 4 CDMA

6.0

10A403

Sept 19, 2012

Apple-iPhone4C1/1001.403

iPhone 4S

6.0

10A403

Sept 19, 2012

Apple-iPhone5C1/1001.405

iPhone 5 GSM

6.0

10A405

Sept 19, 2012

Apple-iPhone5C2/1001.405

iPhone 5 CDMA

6.0

10A405

Sept 19, 2012

Apple-iPhone2C1/1001.523

iPhone 3GS

6.0.1

10A523

Nov 1, 2012

Apple-iPhone3C1/1001.523

iPhone 4 GSM

6.0.1

10A523

Nov 1, 2012

Apple-iPhone3C3/1001.523

iPhone 4 CDMA

6.0.1

10A523

Nov 1, 2012

Apple-iPhone4C1/1001.523

iPhone 4S

6.0.1

10A523

Nov 1, 2012

Apple-iPhone5C1/1001.525

iPhone 5 GSM

6.0.1

10A525

Nov 1, 2012

Apple-iPhone5C2/1001.525

iPhone 5 CDMA

6.0.1

10A525

Nov 1, 2012

 

Update auf iOS 6.1.1 soll Probleme beim iPhone 4S lösen

Apple hat in der Nacht zum Dienstag eine nur für das iPhone 4S gedachtes Betriebssystemaktualisierung veröffentlicht. iOS 6.1.1 behebt offenbar von Netzbetreibern entdeckte Verbindungsprobleme sowohl bei Sprach- als auch Internet-Diensten. Vodafone hatte deshalb am Wochenende in mehreren Ländern iPhone-4S-Nutzern von einem Update auf die iOS-Vorversion 6.1 abgeraten, ähnliches war vom österreichischen Netzbetreiber 3 zu hören. Apple bleibt in den Release Notes zu den Details recht nebulös: "Dieses Update behebt ein Problem, das die Mobilfunkleistung und Verlässlichkeit beim iPhone 4S beeinträchtigen könnte", heißt es lapidar.

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