MCAFEE ATD: Sandbox stays at STATUS BAD

We just had a case where an MCAFEE ATD-3000 Sandbox was staying at the Status BAD.

A person hat submitted a file to analyze with XVIEW (Look into the Sandbox) and did shutdown the W7 VM after that analyze.

NO > Rebuild of the VM's did not solve

NO > Reboot of the Sandbox did not solve

Logon to Sandbox with SSH and PORT 2222 not 22 (Logon with cliadmin)

CLI: reboot active

Logon to Sandbox with SSH and PORT 2222 not 22 (Logon with cliadmin)

CLI: removeSampleInWaiting

After this the FILE in the queue which may generated the error did disappear and the status went back to "GOOD"

Found in doku file: ATD_3.6.2_Product_Guide_revA.pdf