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Trellix/MCAFEE ATD: Sandbox stays at STATUS BAD
We just had a case where an MCAFEE ATD-3000 Sandbox was staying at the Status BAD.
A person hat submitted a file to analyse with XVIEW (Look into the Sandbox) and did shutdown the VM after that analyse.
NO > Rebuild of the VM’s did not solve
NO > Reboot of the Sandbox did not solve
Logon to Sandbox with SSH and PORT 2222 not 22 (Logon with cliadmin)
CLI: reboot active
Logon to Sandbox with SSH and PORT 2222 not 22 (Logon with cliadmin)
CLI: removeSampleInWaiting
After this the FILE in the queue which may generated the error did disappear and the status went back to “GOOD”
Found in Doku file: ATD_3.6.2_Product_Guide_revA.pdf