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Problem: Mcafee Security for Exchange 8.5 Patch 1 Update fails on 2010 SP3 CAS with HUB roll
Product: McAfee Security for Microsoft Exchange — Error 1920.Service MSExchangeIS (MSExchangeIS) failed to start. Verify that you have sufficient privileges to start system services.
Migration Groupshield Mcafee Security for Exchange 8.6 to Patch 1
We first thought this was related to a permission problem but afterwards did see that it also happens with a n account which has highest Security.
Exchange/Local/Schema/ads etc.
Make sure you have a backup of Groupshield before you start the update process. You can export it within Groupshield
Product: McAfee Security for Microsoft Exchange — Error 1920.Service MSExchangeIS (MSExchangeIS) failed to start. Verify that you have sufficient privileges to start system services.
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Logfile Windows Installer |
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MSI (s) (C4:AC) [08:50:13:980]: Executing op: ServiceControl(,Name=MSExchangeIS,Action=1,Wait=1,) StartServices: Service: MSExchangeIS Error 1920.Service MSExchangeIS (MSExchangeIS) failed to start. Verify that you have sufficient privileges to start system services. MSI (s) (C4:AC) [08:51:38:394]: Product: McAfee Security for Microsoft Exchange — Error 1920.Service MSExchangeIS (MSExchangeIS) failed to start. Verify that you have sufficient privileges to start system services. Error 1920.Service MSExchangeIS (MSExchangeIS) failed to start. Verify that you have sufficient privileges to start system services. MSI (s) (C4:AC) [08:52:52:544]: Product: McAfee Security for Microsoft Exchange — Error 1920.Service MSExchangeIS (MSExchangeIS) failed to start. Verify that you have sufficient privileges to start system services. Error 1920.Service MSExchangeIS (MSExchangeIS) failed to start. Verify that you have sufficient privileges to start system services. MSI (s) (C4:C4) [08:56:40:966]: I/O on thread 2460 could not be cancelled. Error: 1168 MSI (s) (C4:C4) [08:56:40:966]: I/O on thread 8360 could not be cancelled. Error: 1168 MSI (s) (C4:C4) [08:56:40:982]: I/O on thread 8428 could not be cancelled. Error: 1168 MSI (s) (C4:C4) [08:56:40:982]: I/O on thread 9132 could not be cancelled. Error: 1168 MSI (s) (C4:C4) [08:56:40:982]: I/O on thread 7128 could not be cancelled. Error: 1168 MSI (s) (C4:C4) [08:56:40:982]: I/O on thread 5440 could not be cancelled. Error: 1168 MSI (s) (C4:AC) [08:56:40:982]: Product: McAfee Security for Microsoft Exchange — Error 1920.Service MSExchangeIS (MSExchangeIS) failed to start. Verify that you have sufficient privileges to start system services.alert |
Solution:
Press Cancel, it will do a small rollback of Windows Installer.
Start Setup again.
Fill out the paths for the Install and the Database as you had them before!
Choose the Option IMPORT as last step and all will stay.
Run the installation again.
