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Category published:  Exchange 2013 Exchange 2016 Microsoft Exchange   Click on the Category button to get more articles regarding that product.

Exchange 2010 2016 Migration, OAB Error, moved user, 0x8004010F

Posted by admin on 25.09.2020

Migration Exchange 2010-2013-2016, OAB Error Outlook 2016, Exchange 2016

You want do download an Offline Adressbook OAB with a User which you migrated to Exchange 2016 at some point. You get Error “0x8004010F” while doing the Sync.



You checked all the OAB Settings on both Servers


Server Name Internal Url External Url

BUTSCHCAS1 OAB (Default Web Site)

BUTSCHEXC2 OAB (Default Web Site)

BUTSCHEXC1 OAB (Default Web Site)

Get-OfflineAddressBook | fl name,virtualdirectories

Name : Standard Offlineadressliste

VirtualDirectories : {BUTSCHCAS1\OAB (Default Web Site)}

Name : Standard Offlineadressliste (Ex2013)

VirtualDirectories : {}


The VirtualDirectories : {} is correct. Do not change.

This will assure that the request goes the FRONTEND (Default Web Site) or BACKEND part of the IIS Setup of Exchange 2016. Leave that.

If you messed around with Virtualdiretories of OAB > Reset it back what it was (Will only do this on 2016)


The offline address book “\Standard Offlineadressliste (Ex2013)” has virtual directories specified. Run the following

command to remove those virtual directories before attempting to set the GlobalWebDistributionEnabled parameter to


Set-OfflineAddressBook “\Standard Offlineadressliste (Ex2013)” -VirtualDirectories $null

Fix on all 2016 you have:

Get-OfflineAddressBook | Where {$_.ExchangeVersion.ExchangeBuild.Major -Eq 15} | Set-OfflineAddressBook -GlobalWebDistributionEnabled $True -VirtualDirectories $null


You checked all but still some pre-migrated or test users are unable to download the Offline Adressbook OAB from the 2016.

Check with Autokonfiguration

*uncheck checkbox GUESS both

* Run Test

* Check XML search <OABURL>

If you find the <OABURL>*** Line > good

If you do not find the <OABURL>*** Line > bad, you have the error we talk about

If you do not see this line in XML something is wrong and the reason you see the error led you here.


Move the User who has the problem 2016 side into another mailboxdatabase this will reset, per user, the OAB and maybe correct it.

new-moverequest -identity user02 -targetdatabase “mdb01” -baditemlimit 49 -Priority Emergency

Check again after move. Close and open Outlook >

Make Sure your Domain Controller (If more than one > Are synced).

Maybe Clear all APP-POOL’s Cache > recycle under IIS of Exchange 2016 (If needed).

Re-open Outlook.exe

  • Incrementall will first fail
  • Re-sync FULL OAB (Not incremental > Remove checkbox)

Works now perfect

Check now and you will see that NOW you have the line we talked about

 Category published:  Exchange 2013 Exchange 2016 Microsoft Exchange   Click on the Category button to get more articles regarding that product.