McAfee ENS WEB CONTROL outlook.exe chart.dll crash

by butsch 19. May 2020 17:06

 

01.09.2020, this is solved in 10.7.0.1607 JULY 2020 Release

Produktversion (Endpoint Security Platform)

10.7.0.1961 JUL 2020 Release

Produktversion (Endpoint Security Threat Prevention)

10.7.0.2021 JUL 2020 Release

Web Control

10.7.0.1607 JUL 2020 Release

 

 

 

On several W10 machines we have seen Outlook.exe crash with Mcafee ENS Endpoint Security 10.7 Web Control active.

This behavior is seen up to Release 10.7.0.1675 and HOTFIX 10.7.0.1733 on 19.05.2020 and is because of the function "E-Mail annotations" in Mcafee Web Control Module from ENS (Endpoint security).

This function will check existing URL in existing E-Mail and if the URL is Malicious Block or warn the user WITHIN the E-Mail.

For Mcafee to draw that warning it needs chart.dll. On some systems there is know old story with mix of chart.dll (We are unsure of 32/64 or language MIX like German and English lead finally MS side to this error but Google is full of it). Mainly it's because Windows itself has a chart.dll and there is a version from Office. Those are different.

Error your see:

"Required file chart.dll not found in your path. Install Microsoft Outlook again"

"Die erfoderliche Datei chart.dll wurde"

Anwendungs-ID, die relativ zum fehlerhaften Paket ist:

 

Event

Name der fehlerhaften Anwendung: OUTLOOK.EXE, Version: 16.0.4954.1000, Zeitstempel: 0x5df956bf

Name des fehlerhaften Moduls: KERNELBASE.dll, Version: 10.0.18362.628, Zeitstempel: 0x54734dee

Ausnahmecode: 0xc06d007e

Fehleroffset: 0x00113db2

ID des fehlerhaften Prozesses: 0x2bac

Startzeit der fehlerhaften Anwendung: 0x01d5e67e5d8b1520

Pfad der fehlerhaften Anwendung: C:\Program Files (x86)\Microsoft Office\Office16\OUTLOOK.EXE

Pfad des fehlerhaften Moduls: C:\WINDOWS\System32\KERNELBASE.dll

Berichtskennung: 55ace164-ec8b-4166-8170-8616d13f0366

Vollständiger Name des fehlerhaften Pakets:

Anwendungs-ID, die relativ zum fehlerhaften Paket ist:

 

Version 16.0.4924.1000 +"chart.dll"

 

For Mcafee to draw that warning it needs chart.dll. On some systems there is know old story with mix of chart.dll (We are unsure of 32/64 or language MIX like German and English lead finally MS side to this error but Google is full of it). Mainly it's because Windows itself has a chart.dll and there is a version from Office. Those are different.

You can see what happens here. The YELLOW is when it does not find the chart.dll at that certain path.

 

 

SOLUTION:

McAfee ENS > Web Control > Optionen > Advanced Options > TURN off the FIRST OPTION (Uncheck)

View German Mcafee ENS

View EPO Policy English

 

This is what the function does. It highlights malicious URL. Here a sample from a Mcafee SECURITY FOR Exchange

Alert warning which had a malicious URL link. (This is a double alert but just to show what we talk about)

 

 

 

 

You don't have to reinstall Outlook.exe, Office, or ENS Modules. Just turn off the option.

Some Links with chart.dll (Not related to McAfee)

https://answers.microsoft.com/en-us/office/forum/office_2016-outlook/2016-outlook-has-error-message-required-file/772b47c6-ead1-4d6f-9ad1-41da627cb9c7

Links with Mcafee at askwoody.com

https://www.askwoody.com/forums/topic/outlook-2016-and-chart-dll-error-multiple-pcs/

https://community.mcafee.com/t5/Endpoint-Security-ENS/Outlook-2016-and-chart-dll-error/m-p/651239

Tags:

Mcafee ENS, EPO, DLP, TIE, ATD, VSE, MSME | W10

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