Exchange 2010 SP3 RU9 / 2013 CU8, ROLLUP and Android problems

A remote mailbox user receives the following error message when he or she tries to configure Exchange Active Sync account on an Android device:

Setup could not finish

Failed to search Exchange server automatically. Enter settings manually

Solution:

If the MobileSyncRedirectBypass feature is causing the problem, you can turn it off by editing the web.config file for the Autodiscover protocol:

Locate the web.config file for the Autodiscover protocol:
1. For Exchange Server 2013 MBX, the file is in the following location:
  
  %ExchangeInstallPath%\ClientAccess\Autodiscover
2. For Exchange Server 2010 CAS, the file is in the following location:
  
  %ExchangeInstallPath%\ClientAccess\Autodiscover
Open the web.config in Notepad, and then change the existing string from “true” to “false.”
Save the file.
Run IISRESET /Norecycle.

Follow these steps on all CAS servers that will receive Autodiscover queries from devices.

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