Fortigate Fortimail 100/100C large amount of SPAM in Queue

Problem:

Customer has made a fault in configuration of Relay Options (Subnet). You are unable to manage it with GUI.

You can’t see them in GUI or it takes endless because there are some many
You can delete by Age but not more
If you can delete by Subject and you have Foreign spam (Asian Chars) you can’t delete the special chars like “??????” in Subject.

Solution:

Use Putty or any other SSH tool to connect to Fortimail with SSH.

execute maintain mailqueue clear age 1d

We had a 100C where this did run 3+ hrs. Finall solution was:

# execute cleanqueue
This operation will remove all email files in queue.
Do you want to continue? (y/n)y

Sample of such infection rates:

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