Exchange 2010, Activesync Partnership Fails when user moved to new OU in ADS

by butsch 21. April 2015 22:13

 

Error:

Error message when you try to perform a remote wipe operation for a device in Exchange Server 2010: "The ActiveSyncDevice identity cannot be found"

This is generated do a bug as we see it. The user with an ACTIVE Activesync Partnership HAS been moved to another OU in Active Directory.

This seems logical since a user who leaves the company at once should or may have his mobile remote wiped for legal reasons. However ONCE you have that case once a year this is not working.

KB MS:

https://support.microsoft.com/en-us/kb/2721428

To work around this issue, use one of the following methods, as appropriate for your situation.

Method 1: Move the user to the OU where the device was first synchronized

To work around this issue, follow these steps:

  1. Temporarily move the user back to the OU where the device was first synchronized.
  2. Wipe the device.
  3. Move the user to the OU that you want.


Method 2: Rename the user account in AD DS

To work around this issue, follow these steps:

  1. Temporarily rename the account to the original name.
  2. Wipe the device.
  3. Rename the account again.


Method 3: Use the Clear-ActiveSyncDevice cmdlet

To work around this issue, run the Clear-ActiveSyncDevice cmdlet, and use the device distinguished name.

https://social.technet.microsoft.com/Forums/exchange/en-US/d2bde27e-7bb0-4440-9bdb-c2fd8bd1dfcf/activesync-problem-cant-remote-wipe-because-of-different-identities?forum=exchangesvrmobilitylegacy

 

Paul from ExchangeServerpro.com has a Script which can check if this happens on accounts:

http://exchangeserverpro.com/exchange-2010-error-activesyncdevice-cannot-be-found-remote-wipe/

List devices who have the error

$easdevices = @(Get-ActiveSyncDevice)

 

foreach ($easdevice in $easdevices)

{

$easdevstats = Get-ActiveSyncDeviceStatistics $easdevice

 

Write-Host $easdevice.UserDisplayName -NoNewLine

 

if ($($easdevice.Identity.ToString()) -eq $($easdevstats.Identity.ToString()))

{

Write-Host -ForegroundColor Green " - IDs match"

}

else

{

Write-Host -ForegroundColor Red " - IDs don't match"

Write-Host -ForegroundColor Yellow $easdevice.Identity

Write-Host -ForegroundColor Yellow $easdevstats.Identity

}

}

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